Terms of Sales
The limited liability company SALONIX (93 route de Luxembourg – L7240 Béreldange – Luxembourg – RCS: B144818) operates the homedeco.lu site. These general conditions of sale apply between the Seller and any Buyer making a purchase on www.homedeco.lu. The validation of all orders on this site implies unreserved acceptance by it of these general conditions of sale.
1. Access to Services
1.1. The Buyer must be an adult natural person or a legal person. To this end, the Purchaser must create a User account under the following conditions:
1.2. The Buyer must open a User account, provide his contact details, an email address and a password, and must accept the General Conditions.
1.3. Registration on the homedeco.lu site is completely free.
2. Obligations and Responsibilities of the Buyer
2.1. The Buyer undertakes to act in accordance with the obligations defined in these general terms and conditions of sale of the Seller when making his Purchases.
2.2. The Purchaser undertakes to provide accurate and sincere information concerning his contact details and address, including data for the processing of payments, and to keep all his information up to date (change of address; telephone number, etc. .) until exhaustion of all possible rights that may result from the deed of sale.
2.3. The Buyer undertakes to pay in cash all purchases made on homedeco.lu, by Credit Card or by Bank Transfer.
2.4. The Purchaser who has chosen the “Click and Collect” procedure undertakes to withdraw his Purchases by his own means within a maximum period of 14 days following payment of the order, unless the Seller indicates otherwise.
2.4.1. If the Buyer does not withdraw the Purchase within the aforementioned period (see article
2.4.2, the Purchase is terminated at the end of 14 days following the payment of the order, the Seller recovers the ownership of the products and retains the amount paid by the Buyer as compensation. The Purchaser may not claim any reimbursement or any compensation in the event of application of this article 2.4.1.
2.5. The Buyer is required to respect any other agreement that he has concluded with the Seller in the context of ordering a Purchase. With regard to orders placed by the Buyer with the Seller, the type, time and place of the service to be provided are exclusively governed by the agreement concluded between the Buyer and the Seller and the general conditions of sale. of the Seller.
2.6. The Buyer must check the package and the product upon receipt. He is required to examine the conformity of the product of the order upon delivery and refuse the package in the event that it is damaged or non-compliant, in the presence of the deliveryman.
3. Obligations and Responsibilities of the Seller
3.1. The Seller undertakes to deliver any order placed on the www.homedeco.lu site from the moment the payment is received on SALONIX’s bank account.
3.2. Upon receipt of payment, the Seller undertakes to deliver or contact the Buyer in order to deliver the goods within 15 working days, if this period is longer, it does not give any right to damages from the part of the Seller.
3.3. The Seller undertakes to contact the Buyer by telephone in order to agree on a delivery day and time.
3.4. The Seller accepts orders from Buyers within the limits of available stocks. Here, the Buyer is warned of the possibility for a product appearing on homedeco.lu to be temporarily out of stock or even to no longer be renewed by the manufacturer. In the event of temporary out of stock, the Purchaser will be informed of the delivery time of the product and of the possibility of withdrawing from the sale concluded by sending an email to the address info@tousalon.eu containing the references of the order and her name.
3.5. In the event of unavailability of the product after the validation of the order, the customer is informed of the cancellation of the order. In the event of total or partial cancellation of the order for unavailability, the Buyer’s bank account will not be debited for the price of the unavailable product and if the debit has already been made, the Buyer will be refunded.
3.6. The Seller reserves the right to cancel any order from a Buyer with whom the Seller is in dispute over a previous order.
3.7. The seller is liable for any lack of conformity of the product sold under the conditions provided for in Articles L-212-3 and following of the Consumer Code as well as for hidden defects in the product sold under the conditions provided for in Articles 1641 and following of the Civil Code.
3.8. The Seller implements all the necessary means to ensure the security and confidentiality of the data transmitted online.
3.9. The Seller provides its customers with a customer service: info@tousalon.eu
4. Order management and prices
4.1. The acceptance of the order by the Seller gives rise to a sales contract between the Seller and the Buyer having for object:
4.1.1. The purchase with transfer of ownership of one or more products that the Seller is required to deliver to the Buyer, with the obligation for the Buyer to pay the agreed price to the Seller and to accept delivery thereof.
4.1.2. The Purchaser is required to pay the Price upon conclusion of the contract and before any delivery of the product.
4.2. A refusal of bank authorization causes the cancellation of the order. The Buyer will be informed of this cancellation in the event of bank refusal by sending an order cancellation email from the Seller.
4.3. The prices displayed on homedeco.lu are indicated in euros including all taxes (Luxembourg VAT and other potentially applicable taxes included).
4.4. The Seller remains the holder of his debt within the meaning of articles 3.1, 3.1.1. and 3.1.2. for the price of the order and retains the responsibility of any possible recovery of any debt of the Buyer in his own name and for his own account.
4.5. The Seller undertakes to give the Buyer an invoice for the price of the order.
4.6. The Buyer undertakes to immediately settle the debt due against the Seller.
4.7. The Seller bears the risk of the irrecoverability of the Buyer’s claim.
5. Cancellation of an order
In the event of cancellation of an order, and provided that such a possibility is offered to the Buyer, the relevant legal provisions apply and the contract between the Buyer and the Seller will be retroactively canceled.
6. Delivery
6.1. The Buyer agrees to pick up his items directly from the store (TOUSALON – 93 route de Luxembourg – L7240 BERELDANGE) by choosing “Click & Collect” delivery within 14 days following the order date, unless otherwise indicated by Seller. If this period is exceeded at the request of the Buyer in agreement with the Seller, the latter will have to pay monthly storage costs which will be invoiced at the current rate. If, at the end of one year, the goods remain in our warehouses, they will become the property of SALONIX which will dispose of them as it wishes.
6.2. Delivery costs are € 120 for any order delivered only on Luxembourg territory to the Luxembourg address indicated when ordering.
6.2.1. All costs related to the reshipment of the order due to errors made by the Purchaser in the indication of his contact details are entirely at his expense.
6.2.1. For all deliveries to the greater region outside Luxembourg, the delivery costs will be defined according to the current tariff of the SALONIX company.
6.3. For the delivery of items not available in stock, a manufacturing time of 12 weeks is announced. In the event of a delay of eight additional weeks, the Buyer may not take advantage of this setback to cancel his order.
6.4. The seller declines all responsibility in the event of a strike, bad weather, pandemic, force majeure or any other disturbance affecting the smooth running of commercial operations on the part of the seller and the supplier with regard to compliance with the delivery time. of furniture not available in stock. The Purchaser does not benefit from a right of recourse to damages, nor to unilateral termination of the contract.
6.5. The Purchaser is required to report any change of address if delivery has not yet been made, and until all rights that may arise from the deed of sale have been exhausted.
6.6. If the delivery / installation of the ordered goods may present, due to the configuration of the building where it is to take place, difficulties due to the conditions or means of access (width of doors, narrowness or shape of stairs, difficulties specific parking, condominium regulations, compulsory passage through windows, etc.), the Purchaser must imperatively report them when ordering by email to info@tousalon.eu indicating the order number, the delivery address and the delivery difficulties requiring special handling.
6.6.1. All the additional costs resulting from these abnormal conditions (LIFT or other) or not indicated are the responsibility of the Purchaser, as well as the risks of any kind, the company SALONIX can not be in any case made responsible for the consequences making impossible the installation of the goods inside the building or the apartment, This situation does not constitute for the buyer a cause for cancellation of his order.
6.7. Until collection of the goods by the buyer, the latter fully assumes any potential risk of loss, theft or deterioration of the goods in stock with the seller.
7. Liability of Users
The User is responsible for all the activities that are carried out from his User account, unless he can demonstrate an abusive use of his User account not resulting from a breach of his duty of care.
8. Guarantees and Right of Withdrawal
8.1. The Buyer has a legal guarantee of conformity. In accordance with the legal provisions in force relating to the conformity of the goods to the contract or to hidden defects, defective products (without this being due to the Purchaser) or not corresponding to the order will be reimbursed by the Seller, exchanged or repaired at Buyer’s option, unless repair or exchange is impossible or results in disproportionate costs for the Seller. The buyer may also decide to keep the defective product and request a price reduction from the Seller, unless the Seller offers to exchange or repair the good.
8.1.2. The reimbursement will be made by re-crediting the means of payment used when ordering or by means of a discount voucher on the purchase of another product under covers that articles 7.5. and 7.5.1. are respected.
8.3. In accordance with the legal provisions in force, in the context of a purchase made from the Seller, the Buyer has a period of 14 days from receipt of the order to exercise, from said Seller, his right of withdrawal. , without having to justify reasons, nor to pay a penalty.
8.4. In case of exercise of the right of withdrawal within the aforementioned period, only the price of the product (s) purchased and the shipping costs will be reimbursed, the return costs remaining the responsibility of the Buyer, unless otherwise indicated. of the Seller. See articles 7.4.1 and 7.4.2
8.4.1. The Seller undertakes to recover, upon written request from the Buyer (info@tousalon.eu), the goods purchased at the Buyer’s home for a fixed price of 150 € incl. Tax if the Buyer cannot return the merchandise.
8.4.2. The buyer agrees to bear the additional return costs required as indicated in articles 5.6. and 5.6.1.
8.5. Returns are to be made in their original condition and complete (packaging, accessories, instructions, etc.) in packaging identical to that used during dispatch, allowing them to be re-marketed.
8.5.1. The product returned to the Seller’s headquarters (SALONIX – 93 route de Luxembourg – L7240 Luxembourg) will be conscientiously examined by our services as to its new condition, which will accept or refuse the product.
8.5.2. Products used, damaged, used, incomplete or whose original packaging is missing or damaged will not be returned or exchanged and no refund will be made.
8.6. Returns must also be accompanied by proof of purchase and a copy of the invoice or delivery note for optimized management.
8.7. In accordance with the regulations in force, the right of withdrawal cannot be exercised for certain goods listed in Article L. 222-9 of the Consumer Code.
8.8. The Buyer exercises his right of withdrawal directly from the Seller by registered letter with acknowledgment of receipt to the following address: SALONIX – 93 route de Luxembourg – L7240 Bereldange; expressing its desire to withdraw without any ambiguity, and mentioning the order concerned by this withdrawal. Following acceptance by the Seller of the withdrawal sent, the Buyer must return the Product (s) concerned to the Seller within a reasonable period of time and, at the latest, within 14 days following communication to the Seller of the decision to the Purchaser to retract.
8.9. The Buyer returns the product (s) to the address indicated by the Seller under the conditions of articles 7.5., 7.5.1. and 7.5.2. of the General Conditions of Sale.
8.10. The Seller will reimburse the sums paid (including delivery costs) no later than 14 days from the date of return to our workshops of the returned goods using the same means of payment used by the Buyer at the time of the order and according to the application of articles 7.5., 7.5.1., 7.5.2. of the General Conditions of Sale.
9. Complaints
9.1. At any time, the Buyer has the possibility of contacting the Seller, to send any request or complaint relating to Purchases by email, regular mail or registered letter.
9.2. Any complaint relating to defects, or even apparent defects, must immediately be notified only by registered letter with acknowledgment of receipt, within 48 hours of delivery.
9.3. The quality of furniture is always relative to the price generally charged on the furniture market for the product in question. The quality of the worked wood must be designed in relation to the faces of the furniture. The use of other types of wood in the manufacture, especially of massive pieces of furniture, is permitted. When it comes to work that is done from samples of wood or colors, no guarantee can be given for a perfect identity of tones and structures or for the differences that may appear in the baths. colours.
9.4. In the event of an additional order, the SALONIX company cannot undertake an identical restocking of the seat coverings (leathers, fabrics or others) previously sold, and particularly with regard to the patina, colors, shades and finishes, these may vary from one manufacture to another.
9.5. Disputes are settled directly between the Buyer and the Seller.
9.6. The Buyer and the Seller will make their best efforts to reach an amicable resolution of the dispute.
9.7. When the complaints are justified, the declared dispute may give rise either to the return of the product which was the subject of the Purchase, or to a refund.
9.8. Provided that the legal conditions are met, the Buyer or the Seller can submit a request for the out-of-court settlement of a consumer dispute with the Mediator of consumption either by letter, by fax, by e-mail or by consulting the site www .mediateurconsommation.lu.
10. Legal Notice and Privacy Policy
10.1. The Buyer will find the “Legal Notice” on the site or by following this link: https://homedeco.lu/mentions-legales/
10.2. The Buyer will find the “Confidentiality Policy” on the site or by following this link https://homedeco.lu/politique-de-confidentialite/
11. Applicable law – Settlement of disputes
11.1. The General Conditions are governed by the law of the Grand Duchy of Luxembourg. Any dispute relating to their interpretation and / or their execution falls within the jurisdiction of the Court of the registered office of Salonix, unless mandatory legal provisions grant the Purchaser jurisdiction in other jurisdictions. For any delivery outside Luxembourg territory, the application of the law of the Grand Duchy of Luxembourg does not preclude mandatory legal provisions, more favorable to consumers, which may exist in another member country of the European Union.
11.2. In accordance with article 14 of Regulation (EU) n ° 524/2013, the European Commission has set up an Online Dispute Resolution platform, facilitating the independent out-of-court settlement of online disputes between consumers and professionals of the ‘European Union. This platform is accessible under the following link: https://webgate.ec.europa.eu/odr/
12. Modification of the General Conditions
Homedeco.lu reserves the right to unilaterally modify the General Conditions at any time, in particular in the event of modifications to the Services.
13. Partial invalidity
If one or more stipulations of the General Conditions are held to be invalid or declared as such in application of a law, regulation or a final decision of a competent court, the other stipulations will retain all their force and all their scope.
14. Intellectual property
14.1. All texts, comments, works, illustrations, works and images reproduced or represented on the Site are strictly reserved under copyright as well as intellectual property, for the duration of the protection of these rights and for the whole world. Any reproduction or representation, in whole or in part, of the Site or of all or part of the elements found on the Site is strictly prohibited.
14.2. The company names, brands and distinctive signs reproduced on the Site are protected under trademark law. The reproduction or representation of all or part of one of the aforementioned signs is strictly prohibited and must be subject to the prior written authorization of the trademark holder.
15. Protection of personal data
The personal data of Users are processed by homedeco.lu, as well as their partners. The processing of Users’ personal data is essential for access and use of the Services. To find out more about the processing of your personal data and your rights relating thereto, see the Privacy Policy and the legal notices on the site.
16. Security
The Site is subject to a security system: homedeco.lu has adopted the HTTPS process via the use of an SSL certificate generated by SOS DATA.